Refund Policy
At StampHQ, we strive to ensure that our customers are completely satisfied with their purchases. However, if for any reason you are not entirely happy with your order, we’re here to help.
Eligibility for Refunds:
- Items must be returned within 30 days of receiving your order.
- The item must be unused, in the same condition you received it, and in its original packaging.
- Proof of purchase is required for all refunds (e.g., order number or receipt).
Non-Refundable Items:
- Custom or personalised stamps (unless faulty).
- Digital products once they have been downloaded.
- Items on sale or special promotion (unless faulty).
Process for Returning Items:
- To initiate a return, please contact our customer service team at [insert email address] with your order number and details of the product you wish to return.
- Once your return is approved, we will provide you with a return address and instructions on how to send your item back.
- Please ensure that returned items are well-packaged and insured, as we cannot be responsible for damage or loss during return shipping.
Refunds:
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- If your refund is approved, it will be processed within 7 working days, and a credit will automatically be applied to your original payment method.
Shipping Costs:
- If the return is due to our error (e.g., you received a faulty or incorrect item), StampHQ will cover the return shipping costs.
- For other returns, the customer will be responsible for paying the shipping costs.
Contact Us: If you have any questions regarding your refund, please contact us at customerservice@stamphq.co.uk
